ENABLE SMS FOR CUSTOMER SERVICE WITH THE NEL TELECOM MESSAGING API
Better Experiences with SMS Customer Service and Support
Create great customer service SMS experiences with our Messaging API
HOW IT WORKS
Get a customer service SMS ready phone number
Get NEL Telecom phone numbers from the Mission Control Portal or Numbers API that are enabled for text messages. You can choose from long code, short code, toll-free or international numbers. With hosted SMS, you can also bring your existing customer support numbers onto our platform.
Connect your Customer Service SMS application to our Messaging API
Send or receive any type of text messages or MMS messages via our Messaging API- from any phone number that you purchased or ported. Many companies even use toll-free customer support numbers to send/receive messages, leading to a simpler customer experience and happy customers.
Receive text messages and respond accordingly
Acknowledge your customer support query automatically or via an agent. Respond via SMS, or using our Voice or SIP APIs set up a call and work with your customers in real time. All through one platform that’s built with compliance and customer satisfaction in mind.
PRODUCTS
Customer Service SMS functionality with NEL Telecom
SMS capable Global Numbers for Customer Support
Migrate an existing local number to NEL Telecom, or create a new one. All with 2-way SMS capability for selected countries.
Messaging API for Customer Service SMS
Our all-in-one messaging API supports text messages for customer support, appointment reminders, customer feedback and many more use cases.
Toll Free Numbers for SMS Customer Support
Migrate your existing toll-free customer service number to NEL Telecom, or create a new one. All with 2-way SMS capability for the US and Canada.
Frequently Asked Questions about Two-Factor Authentication
Most frequent questions and answers
This depends on the specific content of the message and the country you’re in. In general we recommend some kind of opt-in or guidance that a customer may be contacted via SMS before sending them customer support messages. We also recommend allowing customers to opt-out via texting a single stop-word – with Telnyx, this is built in automatically.
By connecting to the NEL Telecom Messaging API, you can integrate SMS with your customer support tools to provide SMS support, collect customer feedback and more.
Customer service SMS can help improve customer satisfaction by allowing them another way of interacting with you beyond email and phone calls. Its particularly helpful for urgent notifications or collecting customer feedback.
While our Messaging API works for SMS and MMS, we do have a WhatsApp API.